Shipping & Returns
Shipment processing time
Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.
We ship all items from (UK) our shipping times are as follows:
- All orders are shipped through Royal Mail 48h Delivery (2-4 days)
- Royal Mail 24h Delivery (1-2 days)
- All orders above £30 qualify for FREE DELIVERY.
All orders are processed within two business day if ordered before 12AM. We are open from Monday to Friday (9AM - 4PM).
Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.
Industrial estate, unit 3 Station Rd, Tadcaster LS24 9FX
support@trendytykesclothing.co.uk
Tel: +44 (0) 7563636343
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@trendytykesclothing.co.uk. Please note that returns will need to be sent to the following address: Dovitee Limited : Industrial estate, unit 3 Station Rd, Tadcaster LS24 9FX
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@trendytykesclothing.co.uk.
Tel: +44 (0) 7563636343
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@trendytykesclothing.co.uk.
